Privacy Policy

LAST UPDATED: 22ND APRIL 2026

Introduction
This Privacy Notice explains how Studio L, London Ltd (“we”, “us”, “our”) collects, uses, stores and shares personal data when you visit our website, submit an enquiry, start a project enquiry, or otherwise contact us.
We are committed to handling personal data lawfully, fairly, transparently and securely.
1.Who We Are
Data controller: Studio L, London Ltd
Trading name: Studio L London
Website:studiollondon.com
Email:hello@studiollondon.com
Telephone: +44 (0)7516 504 675
Postal address: 17 Great Percy Street, London WC1X 9RD
If you have any questions about this Privacy Notice or how we use personal data, please contact us using the details above.
2. PERSONAL Data We Collect
We may collect and process the following categories of personal data:
  • your name
  • your email address
  • your telephone number
  • your postal address
  • property or project details
  • service preferences, survey responses or consultation feedback
  • details about your enquiry, budget, timeframe or requirements
  • records of correspondence if you contact us
  • technical and usage information about how you use our website, where permitted
3. How We COLLECT PERSONAL DATA
We may collect personal data:
  • directly from you when you complete a website form or project enquiry form
  • when you email, call or otherwise contact us
  • when you request information about our services
  • through cookies and similar technologies on our website, where applicable
  • from third parties where you have asked them to share information with us or where this is necessary in connection with your enquiry or project
4. HOW WE USE PERSONAL DATA
We may use personal data to:
  • respond to your enquiry
  • provide information about our services
  • assess whether our services are suitable for your needs
  • arrange and manage calls, consultations or meetings
  • prepare proposals, scopes or related documents
  • communicate with you about an ongoing enquiry or project
  • provide and manage our interior design and related services
  • maintain our business records
  • manage and improve our website
  • protect the security and integrity of our website and systems
  • comply with legal or regulatory obligations
  • establish, exercise or defend legal claims
5. Our lawful bases for using personal data
We rely on one or more of the following lawful bases under UK data protection law:
Legitimate interests
We may process personal data where it is necessary for our legitimate interests, including:
  • responding to enquiries
  • operating and improving our services
  • managing our website
  • maintaining business records
  • protecting our business and systems
  • preventing misuse of our website or services
When we rely on legitimate interests, we consider and balance any potential impact on your rights and freedoms.
We retain your personal data only for as long as necessary:
  • To deliver our services.
  • To comply with legal and regulatory obligations.
  • For dispute resolution and contractual obligations.
    Contract
    We may process personal data where it is necessary to take steps at your request before entering into a contract, or to perform a contract with you.
    Legal obligation
    We may process personal data where it is necessary to comply with a legal or regulatory obligation.
    Consent
    Where required, we will rely on your consent. This includes optional analytics cookies and similar technologies. Where we rely on consent, you can withdraw it at any time.
6. Cookies and similar technologies
We use cookies and similar technologies on our website for different purposes.
Some cookies are essential and are needed for the website to function properly, including for security, core site features, and basic performance.
We also use optional analytics cookies and similar technologies through Google Analytics to help us understand how visitors use our website, review website performance, and improve the user experience. Where required, these optional cookies will only be used where you have given your consent.
You can choose to accept all, reject non-essential cookies, or manage your preferences through the cookie banner and cookie preference settings available on our website. You can also update your preferences later using the cookie settings link made available on the site.
Please note that restricting some optional cookies may affect certain website functionality or reduce the information available to us about how the site is used.
Google Analytics may process technical and usage information such as pages visited, time spent on the website, device and browser information, and approximate location data derived from IP information. For more information about how Google handles data, you should also review Google’s own privacy information.
7. marketing communications
If we send you marketing communications by email or other electronic means, we will do so in accordance with applicable law.
Where consent is required, we will ask for it separately and you can withdraw it at any time by:
  • clicking unsubscribe in a marketing email, where available
  • contacting us using the details in this Privacy Notice
If you contact us about our services, we may still send you service-related communications where necessary to respond to your enquiry or manage an existing client relationship.
8. Who we may share personal data with
We may share personal data with trusted third parties where necessary for the purposes set out above, including:
  • website hosting and website platform providers
  • analytics providers, including Google Analytics
  • IT and system support providers
  • scheduling, email, communications or CRM providers, where relevant
  • professional advisers, including legal, accounting or insurance advisers
  • contractors, consultants or delivery partners where relevant to your enquiry or project
  • regulators, authorities, courts or law enforcement where required by law or where necessary to protect our rights
We require third parties acting on our behalf to handle personal data appropriately and securely.
9. International transfers
Some of our service providers may process personal data outside the UK.
Where personal data is transferred internationally, we will take appropriate steps to ensure it is protected in accordance with applicable law. This may include reliance on adequacy regulations or appropriate safeguards such as standard contractual clauses or equivalent measures.
If you would like more information about international transfers relevant to your data, please contact us.
10. How long we keep personal data
We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, accounting, insurance, regulatory or reporting requirements.
As a guide:
  • general enquiry data: up to 24 months after our last meaningful contact, unless a longer period is needed
  • consultation or proposal records: up to 24 months after the relevant matter concludes, unless a longer period is needed
  • client and project records: for as long as necessary to deliver services and afterwards for a reasonable period for contractual, legal, tax, insurance and record-keeping purposes
  • website analytics data: in line with the settings and retention periods of the relevant analytics tools
  • complaint records: for as long as reasonably necessary to investigate, respond to and keep an appropriate record of the complaint
Retention periods may be extended where necessary to establish, exercise or defend legal claims, or to comply with legal obligations.
11. data security
We take appropriate technical and organisational measures to help protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage.
However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
12. YOUR RIGHTS
Depending on the circumstances, you may have the right to:
  • be informed about how your personal data is used
  • request access to your personal data
  • request correction of inaccurate or incomplete personal data
  • request erasure of your personal data
  • request restriction of processing
  • object to processing based on legitimate interests
  • request transfer of certain personal data to you or another organisation
  • withdraw consent where we rely on consent
  • lodge a complaint with the Information Commissioner’s Office (ICO)
These rights are not absolute and may only apply in certain circumstances.
To exercise any of your rights, please contact us using the details in this Privacy Notice.
13. Data protection complaints
If you have a concern about how we use your personal data, please contact us first so that we can investigate and try to resolve it.  
Please send data protection complaints to: hello@studiollondon.com‍  ‍
When making a complaint, please include:  
  • your name and contact details
  • a description of your concern
  • any relevant dates, correspondence or context  
We aim to acknowledge data protection complaints within 30 days of receipt and to investigate and respond without undue delay.  
You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your personal data or your complaint.    
14. Third-party websites‍  ‍
Our website may include links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy notices.
15. CHANGES TO THIS PRIVACY NOTICE
We may update this Privacy Notice from time to time. Any changes will be posted on this page and the “Last updated” date will be revised.
16. CONTACT US
If you have any questions about this Privacy Notice or how we handle personal data, please contact:

Studio L, London Ltd
Email:hello@studiollondon.com
Telephone: +44 (0)7516 504 675
Address: 17 Great Percy Street, London WC1X 9RD